United CEO takes responsibility for passenger incident

News 02 May 2017

left right United Airlines CEO Oscar Munoz (L) and UAL President Scott Kirby prepare to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 1/7 left right United Airlines CEO Oscar Munoz prepares to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 2/7 left right United Airlines CEO Oscar Munoz (L) and UAL President Scott Kirby prepare to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 3/7 left right United Airlines CEO Oscar Munoz (L) is greeted prior to testifying at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 4/7 left right United Airlines CEO Oscar Munoz prepares to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 5/7 left right United Airlines CEO Oscar Munoz prepares to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 6/7 left right United Airlines CEO Oscar Munoz prepares to testify at a House Transportation and Infrastructure Committee hearing on 'Oversight of U.S. Airline Customer Service,' in the aftermath of the forced removal on April 9 of a passenger from a UAL Chicago flight, on Capitol Hill in Washington, U.S., May 2, 2017. REUTERS/Kevin Lamarque 7/7

WASHINGTON United Airlines (UAL.N) Chief Executive Oscar Munoz will tell the U.S. Congress on Tuesday he is taking responsibility for a series of failures that led to the April 9 forced removal of a passenger from a Chicago airplane that prompted worldwide condemnation.

Munoz apologized for the incident in written testimony. He cited four areas in which United should have acted differently. "Most importantly our employees did not have the authority to do what was right for our customers and for our company," he said in the testimony. "As CEO that is my responsibility."

(Reporting by David Shepardson; Editing by Meredith Mazzilli)

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